FAQ

House Cleaning Services,  Janitorial Cleaning, Commercial Cleaning

Frequently Asked Questions

We try to anticipate questions you might have about our  House Cleaning Services, Janitorial Cleaning, and Commercial Cleaning, and provide the answers here. For more information, please fill call (951) 579-6667 and we will be happy to assist you!

1. What areas does your company service?

TopMaid.US Cleaning Service services homes in the Lake Elsinore, Canyon Lake, Murrieta, Temecula, Wildomar, Perris and Corona,  (ALL Zip codes) and parts of Orange County.

2. What time can I expect you to clean my home?

TopMaid.US Cleaning Service services client homes Monday – Saturday between the hours of 9:00 am and 5:30 pm. Saturday (Deep Cleanings) will be charged at a higher rate as it will be over time for our employees. If calling to schedule a cleaning where you are redeeming a gift certificate or coupon, please be advised that you may have to schedule your cleaning several weeks in advance.

Due to our flexible and ever changing schedule, it is difficult to commit to exact arrival times. With that being said, we cannot guarantee the exact time that we will arrive to clean your home. All clients are asked to choose whether they would prefer an AM (Before 12) or PM (After 12) appointment. Even if you normally have an afternoon cleaning, there may be times that we need to clean your home in the AM instead. If you need a more approximate arrival time, please call (909) 247-5926 after 9:00 am on the day of your appointment.

3. Does your company provide the supplies to clean my home?

Yes, our company provides all supplies for the cleaning of your home. However, for sanitary reasons, we do ask the clients to provide their own broom and toilet bowl brushes and vacuums.

Often times unscrupulous cleaning companies will have you provide the equipment and supplies so that they can claim that you are the employer, and if a worker is harmed while working in your home, a claim can be made against your homeowner insurance.

With our company, their are no worries! We provide all other supplies and save you the headache…

4. Are your supplies safe for pets and children?

Yes, TopMaid.US Cleaning Service only utilizes products which are Environmentally friendly. Our employees are properly trained to use our cleaning supplies only. However if a client requests that we use a different product, TopMaid.US Cleaning Service will not be held responsible for any damage that is done by/with those products. We do not use bleach in client homes. If the client requests that we use this product, TopMaid.US Cleaning Service again is not liable for any damage.

5.  How do I pay for house cleaning services?

Payment is due in full at the time of service. We accept Cash, Check, and Credit Cards for your convenience. A valid credit card/debit card must be on file in order to schedule services.  Take advantage of our pre-paid billing and save…  Because we are a service business there is a NO REFUND POLICY, but we will re-clean the area in question for free to your satisfaction.

6. How many people will come to clean my home?

TopMaid.US Cleaning Service works in teams of 1, 2 and 3.

7. What if something is damaged during the cleaning of my home?

For your protection, TopMaid.US Cleaning Service does carry general liability insurance in the case of an accident. Please keep in mind that accidents do happen. In the case of an accident, the cleaners are instructed to leave the client a note and the client will be contacted by our office on the next business day. A report will be written and the item will be replaced, the client will be compensated, or a claim will be filed.

8. Does someone have to be home on the day of my cleaning?

Absolutely not. TopMaid.US Cleaning Service does not require anyone to be home on the day of the cleaning. Actually most of our customers are not home when their homes are being cleaned. However, your team will need to be able to access your home when they arrive or a lockout fee (1/2 of cleaning fee) will be incurred. Please view our Policies page TopMaid.US for our home entry options.

9. Will I receive the same cleaners on every cleaning?

WE TRY OUR BEST TO NOT ROTATE CLEANERS and you will always have at least one familiar face in your home.

10. Is there anything that I should do before the cleaners arrive?

It is advantageous to have your home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. If we have to spend time picking items up and putting them in there place prior to cleaning, you will be billed for the extra time needed to do so.